1.1 We go above and beyond the call of duty to meet or exceed your expectations. If you are not satisfied with our service please let us know within 24 hours of the completion of the service and we will gladly send back our crew to make it right until you are satisfied.
2.1 We rely on the information you provide us to give you a quote for the requested services. The estimate could change depending of the actual tasks to be performed. We will communicate with you and get an approval in case the difference between estimate and actual is too large.
3.1 If you are not satisfied with our service, we will arrange to send a crew back to make the job right until you are satisfied but no refunds will be processed.
4.1 There are no cancellation fees if you give us at least 12 hours of notice from the scheduled appointment. For short notice cancellations (less than 12 hours of notice) there would be a 15% fee. We are committed to compensate our staff fully and fairly, thus when we face short notice cancellations we still compensate our staff.
5.1 We accept all major credit/debit cards, checks, cash, and Venmo. The payment is due in full at the time service completion. We accept automatic payments for customers who are on recurrent contracts.
6.1 If any invoiced amount is not received in full by the stipulated due date then without limiting our rights or remedies we will apply a late fee of 10%, in the case of a recurrent late payment we may condition the renewal or continuation of the services.
7.1 We value your business and understand that your time is precious. We strive to be at your place on time, we will notify you if external factors such as un-expected traffic, difficulty to find parking, or other similar reasons will impact our arrival time. If we are late for more that 30 minutes we’ll give you a 10% discount of the booked service rendered for that time.
8.Access to your place
8.1 Please make sure there is someone older than 18 to let us in your place. You can also leave the keys with a neighbor.
9.1 We understand that overtime you may develop preferences towards having the same person(s) perform your cleaning, please reach out to us and we will try to always send the same person.
10.1. We are required by law to use slip-resistant shoes, please don’t ask our employees to remove them.
10.2. We provide our staff with step ladders please do not have them climb other ladders than the ones provided.
10.3. Restrain any aggressive pet to make sure our staff is comfortable doing their job so we can provide you with an excellent service.
10.4. Lift or move heavy furniture (more than 30 pounds). Please understand that some staff might be on medical
10.5. Remove blood or body fluids
11.1 It is optional and always welcome. You can give it directly to the cleaner(s) or add it to your invoice.
12.1 This is rare, but it might happen. We require you to notify us within 24 hours if you feel our staff broke or damaged a
property. No responsibility will be taken if we don’t hear before this time has elapsed. Our staff has instructions to
report immediately if a property damage has occurred and we will notify you immediately as well and take
12.2 For any property damage or breakage occurred, CleanPressive liability will be limited to a refund for the amount paid for
the service. It is your responsibility to inform us of any high-value, or antique items, hence we instruct our team to
13.1. We conduct a background check with all our staff to prevent this to happen. However, in a situation where there is suspicion of theft we will cooperate with you and the authorities to conduct an investigation.
14.1 We understand that some of the observed holidays are the days you would want to rest and have somebody else clean the after-party mess. We would evaluate on a case by case basis if we will be able to provide you with the service on such holiday.
15.1 CleanPressive reserves the right to refuse service for unreasonable requests.